White Papers

WHITE PAPERS

CUSTOMER SERVICE MANAGMENT

Customer Service is an integral part of a company. A company with good
customer service becomes more profitable. It is often the only interaction a
company has with the people they service.

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CUSTOMER RELATIONSHIP MANAGEMENT

CRM stands for Customer Relationship Management. It is comparable to
ERP (enterprise resource planning) in the sense that they are both used to
increase business profitability.

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